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FAQ

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Frequently Asked Questions

Q. Where is the nearest station? 
A. We are located at 5-minute walk from Akasaka Station. 

Q. What is the check-in and check-out time?
A. Check-in starts from 15:00~22:00 and check- out is until 11:00 noon.

*Please inform Kaisu in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Q. Is it okay to check-in around the midnight?
A. Please note that the property front desk closes at 23:00, and guests may not be able to check-in after this time. After check-in, guests are able to enter and leave the property building freely 24-hours a day.

Q. Is there internet connection?
A. Yes, free WiFi is provided throughout the property.

Q. What is the child policy?
A. 
- Children under the age of 12 cannot be accommodated at this property. 
- Children from the age of 12 to 15 cannot be accommodated unless staying with parents and the whole room is booked for the same family. 
- Children from the age of 16 to 18 can be accommodated with parental permission. 

Please note that the maximum occupancy of the room includes all children and cannot be exceeded under any circumstances. For extra guests exceeding the room occupancy, guests will be asked to separate rooms and additional charges will apply. Guests may not be accommodated if there is no availability. 

Q. Which credit card type can I use for payment?
A. You can pay with Visa, Master, JCB, American Express, Diners. 

Q. Can we request an extra bed?
A. Unfortunately, there is no capacity for extra beds in the room.

Q. Is parking there?
A. Unfortunately, there is no parking available. 

 
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